FAQ

MANUFACTURING TIMES

All Cosmic Romantic products are handmade to order with eco-friendly water based inks in an effort to be sustainable and lessen our impact on the environment. Because of our on demand manufacturing process our manufacturing times vary according to our order volumes, this is especially true during the holidays when we have a greater magnitude of orders to accommodate. 

You should expect to receive your order within three to six weeks of ordering. We are unable to expedite orders or give definitive manufacturing and shipping times because these variables are outside of our control. 

We are committed to improving our manufacturing systems as we grow and aim to maintain the highest quality products possible made in America for a working wage. 

You can track the status of your order using our order tracking page and can email us anytime for an update or with questions at help@cosmicromantic.com! 

SHIPPING 

All orders are manufactured in and shipped from downtown Los Angeles and sent to you worldwide! 

We offer carrier calculated shipping. Shipping is calculated by your location and the weight of your order at checkout. Shipping times (the time it takes your package in transit) are also indicated with your selected shipping method at checkout. Note: these shipping times do not account for our manufacturing timeline.

CANCELLING OR CHANGING ORDERS

If you need to change or cancel your order you must email us within two days of placing your order with the word URGENT in the subject line. We begin manufacturing your order within days after it's placed. If we have begun production on your order before we receive your email, we are unable to change or modify your order.

Should you wish to cancel your order after production has begun, we can only offer store credit in the amount of your order. This policy ensures we are not dedicating resources and costs towards your order at our expense.

RETURNS AND EXCHANGES  

Because we are a made to order company and create your order specifically for you after you order it we can not offer returns or exchanges. We expect you to thoroughly read the product descriptions for the material, and the sizing charts to make sure your order will fit you correctly.    

If your product is damaged or defective when it arrived please email us a photo of the issue to help@cosmicromantic.com and we will offer you a replacement product. 

FEES, CUSTOMS, AND LOST, STOLEN, OR DELAYED SHIPMENTS

Once your Cosmic Romantic order has been shipped from our store we have done everything in our power to fulfill your order and your package is now in the hands of the shipping service. Cosmic Romantic is not responsible for any lost, stolen, or delayed packages. 

Any customs or import fees incurred on international orders are the responsibility of the customer and will not be covered by Cosmic Romantic. We strongly recommend researching your import and customs fees before ordering so that you are prepared to accept and pay any additional charges to receive your package. 

If you believe your package has been lost or stolen we advise you to reach out to your local post office or postal service to inquire about your shipment. We are unable to reimburse or resend your order as the final delivery is the responsibility of your local postal service.

RETURNED TO SENDER ORDERS

Occasionally orders we ship are returned to us as undeliverable. If your order is returned to us we will reach out to you via the email address associated with your order and confirm that your provided address is correct. Once your address is verified we will attempt to reship your order and will provide you with a new tracking number. 

We can only ship orders returned to us free of charge in the United States. You will be responsible for reshipment costs to reship your order internationally.

If we do not receive a response to our address inquiry for your returned order within 15 days we will donate your order to a local charity. 

TRACKING

After you place your order you will receive an order confirmation email with your order details and order number. You can refer to your order number when using our Track My Order page and in any correspondence with customer service. 

After your order has been shipped you will receive an additional email which contains your tracking number. You can check the status of your order by clicking on the “view your order” button in your tracking email or confirmation email, by copying and pasting your tracking number into google, or by putting your order number and email address into our Track My Order page. 

PARTIAL ORDER DELIVERED

While we try our best to send everything in one shipment, we often mail out products in your order as they are completed. Graphic items will ship separately from All Over Print items because of their differing manufacturing processes. Rest assured that you will receive all of your items. 

We hope we've answered your questions, but if we missed something just send us an email at help@cosmicromantic.com and we will respond within 48 hours!